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Frequently Asked Questions
We only ship to the 48 contiguous states.
No PO boxes.
No Alaska, Hawaii or internationally.
We do not ship on Friday, Saturday, Sunday or any major holidays.
Order processing can take 1-3 business days.
Wednesday, 12:00pm PST: Last day to ship 2-Day Ground for delivery by Friday.Â
Thursday, 12:00pm PST: Last day to ship Next Day for delivery Friday.
We encourage you to visit our collection of Control by Pest and in there you will be able to navigate through a full list of pest problems and the products that can help with it. If your issue is not listed, please contact us and we will be happy to look into it.
It depends on what you are ordering. We try to process orders within 1-3 business days but due to the nature of our products, our inventory changes on a daily, and even hourly basis. While we strive to fill and ship orders immediately and completely, there may be times we will need to hold the full order to ship as soon as possible. or split the order in multiple shipments. For split orders, we do not charge any additional shipping to the original agreed upon shipping cost.Â
Please notify us within 24 hours upon receival of live product for claims or shortages.